Privacy Policy

Patson Homes is committed towards the protection of the privacy of your personal information. We ensure that all your personal information is handled in an open, transparent and hassle-free way.
We will be using your personal information only when it is required by us to deliver you a chosen service or undertake necessary business proceedings relevant to your need. On that note, we will absolutely not utilise or display your personal information for any purposes that are irrelevant to the services we offer and if done, we take your consent on it before anything else.
You have the feasibility to deal with us with utmost anonymity wherever possible. That said, this will not always be possible and we may need your personal information in order to provide you with a corresponding product or service. Needless to say, we provide unmatched discreteness to the information you provide us with.

Privacy Obligations

Our privacy policy undermines how we adhere to our obligations as per the Privacy Act 1988. Any more information on the Australian Privacy Law can be accessed from the Office of the Australian Information Commissioner (www.oaic.gov.au).
Patson Homes comes under the umbrella of these privacy laws, thereby regulating our collection, display and protection of personal information. In addition, these laws offer all necessary specifications on how people can access and edit their personal information.
At this juncture, it is worth mentioning that the term “personal information” refers to data, description or opinion about a designated person, regardless of whether it is recorded or valid.
Throughout this policy, the terms ‘we’, ‘us’ and ‘our’ refer to Patson Homes.
For any queries regarding Patson Homes’ Privacy Policy, please get in touch with us at info@patsonhomes.com.au. We can also send you a copy of this policy if required.
By browsing our website and/pr providing your personal information, you agree with the terms and conditions concerning this Privacy Policy. However, you can state your objections, if any, to our Privacy Contact Officer.
This policy will be effective from Month Date 2021. Naturally, we will review our policies and, if necessary, update to coincide with our new policies. Any such updates would directly reflect on our website.

Patson Homes: collection and proceedings of your information

Patson Homes will gather your personal information only via fair, ethical and lawful means. By no means would we ever do so by intrusion or without your knowledge.
Our proceedings may also include the collection of your information through a third party or a publicly accessible resource, but that would be done only after your complete consent or expectation.
We always collect information for reasons that directly align with our business proceedings and only when it is deemed absolutely necessary by us to help you with our product or service.
Rest assured that if we receive any information related to you from a third party and it is not the required information for our business proceedings, we will immediately take down or cancel that information (given that it is lawful for us to do so).

Nature of information collected and held by Patson Homes

Any and all personal information that you provide through our website or with direct correspondence is duly collected and handled by Patson Homes.
Also, if you used a third party (such as a link from the Patson Homes website) to give us your personal information, the respective data is handled by the third party in question. In such cases, you should make yourself completely aware of their privacy policy and then decide on whether you wish to provide them with your information.

Kinds of personal information collected by Patson Homes

The following enlists the major kinds of personal information that Patson Homes may need from you to provide you with our products or services. This information includes (but is not limited to):

  • Name
  • Gender
  • Date of birth
  • Phone number
  • Email ID
  • Home or workplace address
  • Employment details
  • Bank details and other relevant financial information
  • Documents to verify your identity
  • Reviews, comments and/or testimonials
  • Correspondence with Patson Homes (any form of contact you have with us)

Do note that if you give us any information whatsoever pertaining to a third party, you need to obtain that party’s due consent to share their information with us.

How Patson Homes utilises your personal information?

At Patson Homes, we utilise your personal information for reasons including or related to the following:

  • To provide you with our products or services
  • Inform you about any relevant products that might be of interest to you
  • For quality and training purposes
  • To comply with our legal obligations
  • Answer your queries and any other form of correspondence
  • For high-quality customer service
  • To deliver you our products or services
  • For internal surveys, research and analysis
  • To resolve any complaints or other issues

Please understand that we seek your personal information only when needed, without which it would be impossible for us to provide you with the respective products or services that you want from us.

Disclosure of your personal information

Events that would require us to disclose your personal information are stated below. Rest assured, any such disclosure would always be made aware to you, including the reason behind them:

  • You have provided complete consent to the disclosure
  • You are already aware in prior about the nature and reason of the passage of your information
  • Solemnly required or authorised by the law to do so

In situations wherein we involve any third party agencies or bodies, we take the responsibility to not breach your privacy by any means whatsoever and you would be kept in the loop of our proceedings with them.

Who can we disclose your personal information to?

The following the entities with whom we might need to disclose your personal information to:

  • An associated Patson Homes business
  • Payment gateways and operators
  • Professional advisers such as lawyers or auditors
  • Any official body that is directly authorised by Patson Homes for activities relevant to our products or services
  • For lawful purposes put forward by law enforcement or government officials
  • Any person, representative or agency nominated on your behalf, by you

Government identifiers

Regardless of who we disclose your personal information to, you are fully aware of their involvement and we ensure that there is absolutely no breach of your information in any way whatsoever.

In addition, Patson Homes will not associate themselves with or disclose any identifier that has been allotted to you by an entity directly linked to the government or representing them, unless the case arises in accordance with this policy.

Quality and protection of data

We spare no effort in ensuring that your personal information is given utmost protection from any form of loss, misuse or unauthorised access.
All your sensitive information is securely stored on high-end servers behind a continually maintained firewall that utilises the same magnitude of encryption as most banks.
Patson Homes also has relevant policies to comply with data retention. We store your personal information only for the time that it may be required to help provide you with our products or services, and to adhere to legal obligations. Once we no longer need your information for any reason (including legal obligations), we will immediately adopt all required measures to eliminate the information. In addition, any inactive profiles (lasting more than a year) are duly removed along with every information associated with them.

Usage of the Patson Homes Website

Our fully functional and high-quality website is hosted by the finest professionals and operated in a completely safe and secure environment. That said, there always exists the risk of the passage of your personal information on the internet through malice or carelessness from your end.

Therefore, always make sure that you logout once you have finished browsing through our website.

Regarding cookies, they are bits of information that a website sends over to your computer/mobile/any other browsing device for the purpose of establishing records and improving your experience on our website.

All forms of personal information that you provide to our website or any form of correspondence (forms, chat, email) will be used in 100% adherence with this privacy

Third party links

For all or any links to third party agencies provided on our website, we do not take responsibility for their content or proceedings.

The sole purpose of these links is to provide you with ease or the benefit of convenience. Patson Homes are not directly associated with or offer endorsement to third parties. We strongly suggest you to thoroughly go through their privacy policy before providing them with any form of information.

It is worth noting that no links can be created for the Patson Homes website without our due approval. For getting such approvals, kindly get in touch with our Marketing Manager at info@patsonhomes.com.au.

Accessibility or correction of your personal information

Feel free to request access to your personal information collected by us at any time and we will provide you with it, unless lawful obligations prevent us from doing so.
Needless to say, in events where we are not in a position to give you access to the information you seek, we will give you the exact reasons for the same.
Do note that you will never be charged for accessing your information. However, there might be charges involved for processing your access request, such as postal correspondence, admin activities or making photocopies. Rest assured that we will give you a transparent picture of any such charges involved before you process your request.

For making any corrections to your personal information (being inaccurate or not up-to-date), please reach out to us on any of the following:

Email: info@patsonhomes.com.au

Phone number: 1300 04 05 04

Address: 46 Larkin Street Marsden Park NSW 2765

Getting in touch with us for any concerns related to our privacy policy

If you:
  • Have any questions, concerns or complaints regarding the collection, storage and usage of your personal information
  • Would like to request access to or make corrections to your personal information

Please contact us on:

Email: info@patsonhomes.com.au

Phone number: 1300 04 05 04