Broken, damaged or faulty product(s)
Returns
Particulars about restocking
The manufacturing of tiles is done in batches (having variations within each batch) and we exclusively stock our tiles with the batches obtained from the local distribution centre. It should be noted that tiles that are designated as clearance and purchased from the store or
online are not included in our current batch stock. Therefore, these cannot be returned.
In order to compensate for our handling and transportation charges on your returned product(s), we have to unfortunately charge a 25% restocking fee. In addition, based on the location of , there may be an additional freight cost deducted from the return charges so as to accommodate the transportation fee for returning the product(s) to the local Distribution Centre.
If the purchased product is returned within 7 days from the date of purchase, then you get your money back. No questions asked.
Furthermore, you can return any products if you are eligible to do so under the Australian Consumer Law.
Cancellation of orders
Within 7 days from the date of purchase, you can cancel any product(s) associated with regular stocked items without inviting any penalty whatsoever.
Cancellation of any order(s) 7 days after the purchase would invoke a fee of 25% of the invoice cost in order to compensate for the costs associated with getting your order all set for delivery. Naturally, if your order has not yet reached the procession stage at this time, there will be no fee charged.
Lastly, any order(s) that pertain to external suppliers cannot be, by any means, cancelled or returned to us. In light of this, you are requested to keep this in your mind while ordering for any special products that would need us to reach out to an external supplier.